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Privacy policy
Last updated: 29 September 2026
This Privacy Policy explains how Homviro collects, uses, shares and protects personal information when you visit homviro.co.uk, place an order, contact us, request a return or refund, or otherwise use our services.
Homviro currently serves customers in the United Kingdom and United States.
Salman Shaik, trading as Homviro, is responsible for the personal information processed for the operation of Homviro, subject to the roles of Shopify and other service providers described below.
Nothing in this Privacy Policy limits any privacy rights available to you under applicable law.
1. INFORMATION WE COLLECT
Depending on how you interact with Homviro, we may collect:
- Your name.
- Billing address.
- Delivery address.
- Email address.
- Telephone number.
- Order and product information.
- Transaction records and payment-status information.
- Account information, where you create or use an account.
- Communications with us, including enquiries, returns, refunds and complaints.
- IP address.
- Browser and device information.
- Website activity and interactions.
- Cookie and similar technology identifiers.
- Marketing preferences.
- Advertising and privacy preferences.
- Information relating to fraud prevention and transaction security.
We collect information:
- Directly from you.
- Automatically when you use our website.
- From Shopify.
- From payment providers.
- From delivery, fulfilment and logistics providers.
- From service providers involved in operating our store.
Information marked as required during checkout is necessary to process your order, payment and delivery.
You are not required to consent to promotional marketing in order to make a purchase.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Process and manage orders.
- Process payments.
- Arrange shipping and delivery.
- Provide order and delivery updates.
- Handle returns, refunds and exchanges.
- Provide customer service.
- Respond to enquiries and complaints.
- Maintain customer accounts.
- Detect, prevent and investigate fraud or misuse.
- Protect our website and business.
- Maintain accounting, tax and transaction records.
- Comply with legal and regulatory requirements.
- Improve our store, services and customer experience.
- Measure website and advertising performance.
- Provide marketing and advertising where permitted.
- Establish, exercise or defend legal claims.
3. UK LAWFUL BASES FOR PROCESSING
Where UK data protection law applies, we process personal information using one or more appropriate lawful bases.
Contract
We process information where necessary to:
- Process your purchase.
- Take payment.
- Deliver your order.
- Provide requested services.
- Handle contractual returns or refunds.
Legal Obligation
We may process information to comply with legal requirements, including:
- Tax requirements.
- Accounting requirements.
- Consumer protection obligations.
- Regulatory requirements.
- Legally binding requests from authorities.
Legitimate Interests
We may rely on legitimate interests where appropriate, including:
- Responding to general enquiries.
- Operating and improving our business.
- Preventing fraud.
- Protecting our website and customers.
- Maintaining security.
- Managing disputes.
- Understanding the performance of our services.
When relying on legitimate interests, we consider the potential effect on your rights and interests.
Consent
Where required, we rely on consent for activities such as:
- Promotional email or SMS marketing.
- Optional cookies.
- Certain advertising technologies.
- Certain tracking or personalisation activities.
You may withdraw consent at any time. Withdrawal does not affect processing that lawfully took place before consent was withdrawn.
4. SHOPIFY AND SHOPIFY PAYMENTS
Our online store is hosted by Shopify.
Shopify processes information when you visit our store, interact with it or make a purchase. This may include information needed to operate the store, process transactions, provide security, improve services and provide other Shopify services.
Payments may be processed through Shopify Payments and its payment partners.
Homviro may receive information needed to administer your transaction, including payment status and relevant transaction information.
We do not ask customers to send full payment-card numbers, card security codes or other complete card credentials by email or ordinary customer-service messages.
Payment providers may independently process information for purposes such as:
- Payment processing.
- Authentication.
- Fraud detection.
- Security.
- Regulatory compliance.
For further information about Shopify's processing practices, please review its Consumer Privacy Policy.
5. SHOPIFY NETWORK INTELLIGENCE
Shopify Network Intelligence is enabled on our store.
When this functionality is enabled, Shopify may use information from your interactions with Homviro together with information from interactions with Shopify and other participating merchants to provide enhanced services.
These services may help Shopify and Homviro:
- Provide more personalised experiences.
- Understand how customers interact with stores and advertisements.
- Improve fraud protection and security.
- Improve Shopify services.
- Measure advertising effectiveness.
- Provide more relevant advertising where permitted.
Information relating to your activity may therefore be shared with and processed by Shopify and relevant service providers, including providers located in other countries.
Where required by applicable law, optional advertising or tracking activities are used only after the necessary consent or other legal requirements have been satisfied.
You may manage relevant Shopify privacy choices through Shopify's privacy portal.
Shopify specifically requires merchants using Network Intelligence to explain Shopify's processing, international processing and privacy-choice mechanisms to customers.
6. INFORMATION WE SHARE
We may share personal information where necessary with categories of recipients including:
- Shopify.
- Payment processors and payment partners.
- Delivery companies.
- Fulfilment providers.
- Logistics providers.
- Website and hosting providers.
- IT and security providers.
- Customer-service and communications providers.
- Analytics providers.
- Advertising and marketing providers.
- Professional advisers such as accountants or legal advisers.
- Fraud-prevention providers.
- Government, regulatory, law-enforcement or other authorities where legally required.
We share only information reasonably necessary for the relevant service or purpose.
Service providers may process information in countries other than the country where you live.
7. ADVERTISING, MARKETING AND COOKIES
We may send promotional emails or other marketing communications where permitted by applicable law.
You may unsubscribe from promotional communications at any time using the unsubscribe option included in the message or by contacting:
Unsubscribing from marketing does not prevent us from sending necessary communications relating to:
- Orders.
- Payments.
- Shipping.
- Returns.
- Refunds.
- Security.
- Customer-service requests.
Where UK law applies, you have an unconditional right to object to direct marketing, including associated profiling.
Our Cookie Policy provides more information about cookies and similar technologies.
Where consent is required, optional advertising, analytics or tracking technologies will be used in accordance with the choices available through our cookie or privacy controls.
You can update your available choices through the Cookie Preferences or similar privacy controls displayed on our website.
8. UNITED STATES PRIVACY RIGHTS
If you live in the United States, privacy rights may vary depending on your state of residence and whether a particular state privacy law applies to Homviro.
Where applicable, you may have rights such as the right to:
- Request information about personal information collected about you.
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request a portable copy of certain information.
- Opt out of certain uses of personal information for targeted advertising.
- Opt out of certain sales or sharing of personal information where those terms are defined by applicable law.
- Exercise your privacy rights without unlawful discrimination.
Some rights are subject to exceptions and verification requirements.
For example, California law provides qualifying consumers with rights including rights to know, delete and opt out of certain sale or sharing of personal information.
Where applicable law treats certain advertising disclosures or cross-context behavioural advertising activities as a "sale", "sharing" or targeted advertising, you may use available privacy or cookie controls to exercise applicable choices.
You may also contact us at:
We may request information reasonably necessary to verify your identity before fulfilling certain privacy requests.
9. YOUR UK PRIVACY RIGHTS
Where UK data protection law applies and subject to applicable conditions and exemptions, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Request restriction of processing.
- Request portability of certain information.
- Object to certain processing.
- Withdraw consent where processing relies on consent.
- Object to direct marketing at any time.
Where processing is based on legitimate interests, you may object on grounds relating to your particular circumstances.
Your right to object to direct marketing is unconditional.
To exercise an applicable right, contact:
We may request proportionate information to verify your identity.
We may retain certain information where required for legal, tax, accounting, fraud-prevention, dispute-resolution or other lawful purposes.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal or business requirements.
For order and transaction information, we consider matters including:
- Tax and accounting requirements.
- Returns and refunds.
- Payment disputes.
- Fraud prevention.
- Chargebacks.
- Consumer complaints.
- Legal claims.
Customer-service communications may be retained while an enquiry, return, complaint or dispute remains relevant.
Marketing information may be retained while the relevant permission or lawful basis remains valid.
If you opt out of marketing, we may retain limited information on a suppression list so that we can respect your request and avoid sending further promotional communications.
Technical and security records may be retained according to their operational and security purposes.
Information will be deleted, anonymised or otherwise handled appropriately when it is no longer required.
11. INTERNATIONAL DATA PROCESSING
Because Homviro sells to customers in both the United Kingdom and United States, and because we use international service providers such as Shopify, personal information may be processed in countries other than the country where you live.
This may include processing in the United States, United Kingdom or other countries where our service providers operate.
Where UK data protection law requires safeguards for an international transfer of personal information, we use or rely on an appropriate lawful transfer mechanism.
Depending on the provider and destination, this may include:
- UK adequacy regulations.
- Approved contractual safeguards.
- Other legally recognised transfer mechanisms.
UK guidance requires appropriate mechanisms or safeguards where a transfer qualifies as a restricted international transfer.
You may contact us for further information about applicable safeguards.
12. SECURITY
We use reasonable organisational and technical measures intended to protect personal information against:
- Unauthorised access.
- Loss.
- Misuse.
- Unauthorised disclosure.
- Alteration.
- Destruction.
However, no internet transmission, website, electronic storage system or payment system can be guaranteed to be completely secure.
You are responsible for keeping any account credentials confidential.
13. CHILDREN
Homviro is a general retail store and is not specifically directed at children.
We do not knowingly intend to collect personal information from children in circumstances where parental or guardian consent is legally required.
If you believe a child has provided personal information to us inappropriately, please contact us at:
We will review the matter and take appropriate action where required.
14. THIRD-PARTY LINKS AND SERVICES
Our website may contain links to websites or services operated by third parties.
When you leave our website or interact with a third-party service, that provider's own privacy practices and policies may apply.
Homviro is not responsible for the privacy practices of independent third-party websites or services.
We recommend reviewing their privacy information before providing personal information.
15. PRIVACY REQUESTS
To make a privacy request, contact:
Please explain the nature of your request and provide sufficient information for us to identify the relevant account, transaction or information.
We may request reasonable additional information to verify your identity and protect personal information from unauthorised disclosure.
We will respond to valid requests in accordance with applicable law.
16. PRIVACY COMPLAINTS
If you have a concern about how Homviro handles personal information, please contact us so that we can investigate.
UK customers also have the right to complain to the Information Commissioner's Office (ICO) where applicable.
You do not need to contact Homviro before exercising a right to complain to the ICO.
US customers may also have rights to contact the relevant state regulator or authority where provided by applicable law.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- Changes to our business.
- New services or features.
- Changes to service providers.
- Changes to our privacy practices.
- Changes in applicable legal or regulatory requirements.
The latest version will be published on this page with the revised Last updated date.
18. CONTACT US
Homviro
Operated by Salman Shaik
200A High Street
Blackwood
NP12 1AJ
United Kingdom
Email: service@homviro.co.uk
Phone: +44 7448 313547
Website: homviro.co.uk