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Shipping policy
Last updated: 29 September 2026
1. DELIVERY AREAS
Homviro ships orders from the United Kingdom and currently delivers to eligible addresses in:
- United Kingdom
- United States
Shipping availability for a particular address is confirmed at checkout.
2. ORDER PROCESSING
Orders are normally processed within 1–2 business days.
Business days are Monday to Friday, excluding applicable UK bank and public holidays.
Orders placed on weekends or public holidays normally begin processing on the next business day.
Once your order has been dispatched, you will receive a dispatch confirmation by email.
3. UNITED KINGDOM DELIVERY
Standard Delivery
Standard UK delivery normally takes 3–5 business days after dispatch.
Including our normal processing time, the estimated total delivery time is approximately 4–7 business days.
UK Shipping Charges
The qualifying order value is the goods subtotal after discounts and before delivery charges.
- Orders of £50 or less: £4.99 standard shipping
- Orders above £50: Free standard shipping
An order totaling exactly £50 is subject to the £4.99 delivery charge.
Applicable delivery charges are displayed at checkout before payment is completed.
4. UNITED STATES DELIVERY
Standard Delivery
Standard delivery to the United States normally takes approximately 5–8 business days after dispatch.
Including our normal 1–2 business-day processing time, customers should normally allow approximately 6–10 business days from placing the order to delivery.
Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, severe weather, public holidays or other circumstances outside normal delivery operations.
US Shipping Charges
The qualifying order value is the goods subtotal after discounts and before delivery charges.
- Orders below £100: £8.99 standard shipping
- Orders of £100 or more: Free standard shipping
The applicable shipping charge and estimated delivery information will be displayed at checkout before payment.
5. INTERNATIONAL CUSTOMS, DUTIES AND TAXES
Orders sent from the United Kingdom to the United States may be subject to customs procedures and applicable import requirements.
Where any duties, taxes or import charges apply, the amount and responsibility for those charges may depend on the destination, order value and applicable laws.
Where additional charges are not collected by Homviro during checkout, the customer may be responsible for charges imposed by customs or other authorities.
We recommend reviewing the total shown at checkout before placing your order.
6. ORDER CONFIRMATION AND TRACKING
After placing an order, we send an order acknowledgement to the email address provided at checkout.
Once your order has been dispatched, we send a dispatch confirmation.
Where tracking is available, tracking information will also be provided. Please allow some time after dispatch for tracking information to become active on the carrier's system.
7. DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If you notice an error in your delivery details, please contact:
as soon as possible.
We will try to make the requested correction, but address changes may not be possible once an order has been dispatched.
If an order is returned because an incorrect or incomplete address was supplied, please contact us regarding redelivery or a refund. Where an additional reasonable delivery charge is necessary, we will explain it before obtaining your agreement.
8. DELAYED ORDERS
Delivery dates shown on our website or at checkout are estimates unless a guaranteed delivery date has expressly been agreed.
Occasional delays may occur because of:
- Carrier disruption
- Customs processing
- Severe weather
- Public holidays
- High seasonal demand
- Incorrect or incomplete delivery information
If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.
For UK customers, your statutory rights regarding late delivery remain unaffected.
9. MISSING ORDERS
If tracking states that your parcel has been delivered but you cannot locate it, please first check:
- The delivery location
- Any safe place specified for delivery
- Other members of your household
- Neighbours, where appropriate
- Any information provided by the carrier
If you are still unable to locate the parcel, contact us at service@homviro.co.uk.
We will investigate the delivery with the carrier.
Where goods are lost before responsibility for the goods has legally passed to you, we will provide an appropriate replacement or refund in accordance with applicable consumer law.
A carrier delivery scan alone does not necessarily resolve a genuinely disputed delivery.
10. DAMAGED, FAULTY OR INCORRECT ORDERS
If your order arrives damaged, faulty, incomplete or different from the product ordered, please contact us as soon as reasonably possible.
Please provide your order number and, where helpful, photographs showing the issue.
Returns, replacements and refunds are handled in accordance with our Refund Policy and applicable consumer law.
11. ORDER CANCELLATION
If you wish to cancel an order before dispatch, contact us as soon as possible at:
We will try to stop the shipment where possible.
If the order has already been dispatched, applicable cancellation and return rights are governed by our Refund Policy and relevant consumer law.
For UK consumers, dispatch of an order does not remove applicable statutory cancellation rights.
12. DELIVERY WITHIN 30 DAYS — UK CUSTOMERS
Unless another delivery period has been agreed, UK consumer orders will be delivered without undue delay and normally within 30 days after the contract is made, as required by applicable UK consumer law.
If delivery is late, you may have the right to specify an appropriate additional delivery period and, in certain circumstances, cancel the order if that deadline is not met.
These provisions do not limit your statutory rights.
13. CONTACT US
For questions concerning shipping, tracking or delivery, please contact:
Homviro — operated by Salman Shaik
200A High Street
Blackwood
NP12 1AJ
United Kingdom
Email: service@homviro.co.uk
Phone: +44 7448 313547